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Lipsy - FAQ

Your Order

How do I know if you have received my order?

Can I make changes to my order?

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

What happens if an item on my order is not available?

What if I need to cancel my order?



Do we deliver to your address?

Do you ship outside the UK?

Do you deliver to BFPOs?

How much do I pay for postage and packing for my order?

How long will delivery take?

Can I pick up my order from your warehouse or store?

Can you leave the delivery at an agreed hiding place?

Can someone else sign for my delivery?

Can you deliver to a different address than my billing address?

Can you ship to my work address?

What can I do if my parcel does not arrive on time?

Can I track the delivery of my parcel online?

Do I need to pay Customs Fees on my order?

Refunds and Returns

What if I need to return an item?

How do I return an item

I want to return an item but have lost my dispatch note, what do I do?

How will I know if you have received my returned parcel?

Can I return an item I bought from a store to you?

Can I return an item bought from lipsy.co.uk to a store selling Lipsy items?

Can I return items back to you for repair?

Can I return jewellery?

Can I return swimwear?

Can I return lingerie?

Can I return tights?

Can I return nail polish?

Can I return false lashes?

How long will it take to get my refund?

What amount will I be refunded?

Can I cancel my order after it has been placed?

Can I have an exchange instead of a refund?

What if I received a faulty item?

What if I received the wrong item?

What if I think you have refunded me the wrong amount?

What if part of my order is missing?

Does a collection service come to collect my unwanted goods?

The product I ordered is now reduced. Can you refund me the difference?

Shopping with Lipsy

How do I shop online?

Can I tell a friend about something I like?

Do I have to order online?

Is shopping online with Lipsy safe?

Do you have a Lipsy Shop?

Do you have a catalogue?

Can I pre-order an item if it's not in stock?

How do I pre-order an item?

When will my pre-order ship?

I've ordered some in stock items along with my pre-order. Will they ship at the same time?

I've placed a pre-order but I want to cancel it. What can I do?

Can I place pre-orders in your Lipsy stores?

How do I make a complaint?

Your Lipsy Account and Emails

How do I create a Lipsy account?

What do I do if I have forgotten my password?

My email address/password is not recognised

I have already purchased from the site and wish to purchase again but I need to change my delivery address or other details what do I have to do?

I'm not given the option to change my Billing Address. What can I do?

How do you keep my personal information secure?

Do Lipsy have a Facebook page?

Do Lipsy have a Twitter page?

Lipsy Merchandise

I saw something in a magazine, where can I find it?

How do I find a specific item?

How can I find out what measurements Lipsy sizes are?

How will I know what the care instructions are to wash my clothes?

Will you be getting any more in?

If you don't have my size available online will one of your shops?

Pricing and Payments

Can I use my gift card online?

Can I pay with PayPal?

Do prices on the website include VAT?

I saw a Lipsy item in a shop for a different price?

How do I use a promotional code?

What are my payment method choices?

Why am I being asked for a password after entering my card details?

When do you charge my credit/debit card or PayPal account?

I forgot to use my promotional code, what can I do?

Technical Problems

Emails received – 21/07/2016

I am having technical problems while viewing the Lipsy website, what do I do?

Which browsers do you support?