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Pre-Ordering

Pre-Order

To help you get the items you want before they sell out, you can now pre-order items (where pre-order stock is available). This isn't just for items we've had and sold out of but we'll also be offering pre-orders on items we haven't even released yet.

If an item is available for pre-order, you will be able to see this once you have selected the colour and size of the product you want. We can only take pre-orders up to 28 days in advance.

To pre-order an item, you will need to add the available product colour and size to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay for the item. As soon as the item is available we will send it out. If your order contains a mix of pre-orders and in stock items, we will ship the pre-orders separately at no extra charge. Your order confirmation email will contain both in stock and pre-order items.

If after placing your order you decide you no longer want it please contact Customer Services on 0333 777 4588 or customerservices@lipsy.co.uk.

Please bear in mind that if you do place a pre-order it will be treated as a normal order and the monies will be taken from your account when the order is dispatched. Unfortunately gift cards cannot be accepted as payment for pre-order items.

Not all items that go out of stock will be available for pre-order.

If you have any further queries please contact our Customer Services Team on 0333 777 4588 or customerservices@lipsy.co.uk.

Please note that pre-orders are only available on our website and not in our retail stores and cannot be paid for by giftcard for either part or full payment.

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