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Delivery and Returns


*Only available on full price products. Terms and conditions apply.

Delivery FAQs

Will I get my delivery on the Bank holiday?

Can you leave the delivery at an agreed hiding place?

Can someone else sign for my delivery?

Can you deliver to a different address other than my billing address?

What can I do if my parcel does not arrive on time?

Can I track the delivery of my parcel online?

Do you ship outside the UK?

Do you ship to BFPOs?

Can you ship to my work address?

Do you delivery to stores?

What is your Christmas returns policy?

Delivery Charges and information

United Kingdom (inc. Northern Ireland), Channel Islands and Isle of Man - £3.75

Click and Collect (UK Only) - Free

Republic of Ireland Delivery - £5.00

European Union Delivery - £5.00

Rest of Europe Delivery - £5.00

USA and Canada Delivery - £5.00

Far East and Australasia Delivery - £5.00

Returns Information

What if I need to return an item?

How do I return an item?

What happens if I return my order after the first 21 days?

How do I return to a Lipsy/Next store?

I want to return an item but have lost my dispatch note, what do I do?

How will I know if you have received my returned parcel?

Can I return an item I bought from a store to you?

Can I return items back to you for repair?

Can I return jewellery?

Can I return swimwear?

Can I return lingerie?

Can I return tights?

Can I return nail polish?

Can I return false lashes?

How long will it take to get my refund?

What amount will I be refunded?

Can I cancel my order after it has been placed?

Can I have an exchange instead of a refund?

What if I received a faulty item?

What if I received the wrong item?

What if I think you have refunded me the wrong amount?

What if part of my order is missing?